E-Commerce Customer Service, Avoiding Fraud and Creating Satisfied Customers

Learn how to protect your e-commerce business from fraud while delivering excellent customer service. This seminar covers key fraud warning signs, prevention strategies, and best practices for handling customer interactions, disputes, and chargebacks. Gain practical tools to build trust, improve satisfaction, and create a secure, seamless shopping experience.

PRESENTERS
  • Chris Frangiosa
    Manager, TCO Fly Shop; Owner, VILD Consulting
  • Amy Coen
    Co-owner, VILD Consulting; Web Manager, TCO Fly Shops

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